Returns and exchanges include all shamwa.net products
All our products are subject to a return and replacement policy without exception in accordance with the terms and conditions set forth in this page.
Returns or exchanges can be made if the product is in the original condition at the time of purchase and is not used or It does not contain odors.
The refund request will be made within one week from the date of delivery.
Please contact us for returns or replacements to firstname.lastname@example.org
In case of a return or replacement request, please photograph the product and send it via e-mail and specify the order number and the reason for the return or replacement.
The product will be replaced free of charge if the product has an industrial defect or does not correspond to the offer on the site
The full refund will be given to the customer in case the product is completely different with the product description on the product page of our website or our advertisement.
The amount is refunded and deducted from it 30% or a value not less than 60 SR if the customer does not want the product and the product does not have any defect
Refunds will be made by transferring the monetary value to the customer’s bank account after sending it to us via the shipping method which we will be presented by the waybill.